Tag Archives: house of fraser

Driving Loyalty With A Completely Integrated Customer Experience

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. I have often written that the days of loyalty in retail being about cards and points are dated. Customers have an expectation of great service today and if … Continue reading

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UK Retail Volumes Are Going Up

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK retail market declined in June, but last month it was up 0.1%. That’s not much, but at least it’s positive growth and compared to a year … Continue reading

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Shopping online is the new normal for retail

As we now head into February, Christmas is far enough behind for analysts to start crunching the data and describing what happened in the final quarter of 2013 – and in particular those final weeks where every retailer was hoping … Continue reading

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Are you being served? Retailers building communities online…

What kind of a relationship did you have with your favourite retailers a few years ago? Maybe you were a regular shopper. The staff knew you and could already suggest ideas based on what you had bought before, but would … Continue reading

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