Tag Archives: india

Teleperformance Wins Contact Center World Industry Champion Awards

Contact Center World is one of the leading international journals and trade associations focused on the business of delivering a great customer experience. Each year they conduct their Industry Champions awards where individuals and companies in each country win the … Continue reading

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Could hacking competitions help the public understand economics?

Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading

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The real reasons to explore outsourcing

While I was flicking through the pages of a call centre magazine recently I came across an article titled ‘the top nine reasons to outsource to the Philippines.’ The article lists a whole range of reasons you should be outsourcing … Continue reading

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How much has India changed in 7 years? A lot..!

In the past week I’ve been visiting our facilities in Delhi and Jaipur and I have been really impressed by the way our team in India is working. I don’t mean in a typical sales pitch type way that our … Continue reading

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Offshoring matures for collections

At the turn of the Millennium there was a boom in the offshore outsourcing of many services – including collections. But many industries explored the offshore model at that time because of the success of the contact centre industry in … Continue reading

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What are the differences in global contact centres?

There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading

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