Tag Archives: innovation

Will Amazon Echo Make The Connected Home of The Future A Reality Now?

I was interested to read recently about ‘Amazon Echo’ and how it has been recently piloted in homes. It is a voice control device that has no interface other than accepting voice commands – also responding using a voice. In … Continue reading

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Developing Rural Broadband Increases Customer Loyalty

In a recent blog I explored some of the potential routes to improving broadband speed across the country, but it seems that I forgot to mention the sea. BT has just completed a 250km subsea cable project that connects several … Continue reading

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Making services innovation a reality today

Outsource Magazine and the consulting firm Alsbridge were recently looking for some examples of innovation so I thought I’d respond here on the blog with a few ideas. Innovation is a word that is used so often in product brochures … Continue reading

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Customer service leading from the front

In my last blog I mentioned some of the most interesting approaches to technology that are changing the way companies – and even governments – are structured. Strategies such as cloud computing and app stores are having an effect on … Continue reading

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Crossing the chasm – from small to global

The path to global domination has changed. Small companies can grow to become medium just by doing a bit more of whatever they do – selling products or services and scaling up to increase the size of the operation. But … Continue reading

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Outsourcing: does size really matter?

A recent blog by William Carson here on the Teleperformance UK pages explored the perceptions of size in a partner company. This is a question any company executive will ask when they are about to select a partner to work … Continue reading

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True innovation comes from a deep understanding of the present – and past

When industry analysts and other key influencers hand out awards and accolades, there are generally two important measures of success; who is operationally the best at delivering a great service day after day and who is the most innovative and … Continue reading

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