Tag Archives: internet

Retails Banks Need Great Broadband Too

I have frequently blogged about how I believe that Internet Service Providers need to focus less on the network itself – which is becoming a hygiene factor – and emphasise the quality of the content available on their network. What … Continue reading

Posted in Current Affairs, Customer Service, Financial Services, Technology, Telecoms | Tagged , , , , , , , , , , , | 1 Comment

Game on! The Battle Over Content Is Heating Up

I blogged recently about the importance of content and how I believe that the Internet Service Providers need to concern themselves more with the quality of content they are offering than with incremental improvements in network quality. Customers today take … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Fixed and Mobile convergence: Tech supporting business of all sizes

 The dividing line between the use of Fixed and Mobile telecoms is becoming increasingly blurred. This has been seen for a long time in large enterprises, but it is clear that the SME market is following – creating huge potential. … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

Superfast broadband – all over the UK

The UK general election campaign is now underway and one government promise, slipped out quietly a couple of weeks ago during the Budget, may have passed you by. The promise is to accelerate the rate at which superfast broadband is … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , | 1 Comment

Is Net Neutrality Just a Red Herring?

Net neutrality has been back in the news again with the recent Federal Communication Commission (FCC) decision in the USA coming down in favour of supporting the concept of net neutrality – much to the anger of the network providers. … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Telecoms | Tagged , , , , , , , , , | Leave a comment

Who pays for Internet infrastructure?

You plug in your computer or connect your phone to 3G or 4G and you are online – the information flows. But have you ever thought about who is providing the infrastructure that allows information to flow around the world … Continue reading

Posted in Current Affairs, Strategy, Technology, Telecoms, Utilities | Tagged , , , , , , , , , , , , | Leave a comment

Will broadband M&A see a new breed of content providers?

As 2014 drew to a close, the media was endlessly covering the acquisition of EE by BT and exploring what it could mean for the broadband, mobile, and pay TV industries in the UK. I think that we are going … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment