Tag Archives: investment

UK government gets ready for the Internet of Things

The British government does not receive a lot of praise for forward-looking plans related to the Internet. The Prime Minister is more often in the technology press for his gaffes using Twitter, but a recent announcement should have received more … Continue reading

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It makes sense to invest in improving service for your existing customers

This infographic on customer experience by the marketing firm Shankman Honig features some eye-opening statistics. For instance: In 2012, 20% of customers left a regular service provider due to poor service 55% of consumers backed out of an intended purchase … Continue reading

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Focus on the long-term for success

Our group results for 2012 were just announced last week and I’m really pleased to say that they were very good indeed. The market may be more competitive than ever, but Teleperformance is doing well for a number of reasons. … Continue reading

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The best social media campaigns of 2012

After all the hype, 2012 has been an enormous year in the world of social media – it’s not wonder that we have spent so much time this year analysing how customers are now demanding service using this channel. Just … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , | 1 Comment

How do you define great customer service?

What is great customer service in a multichannel environment? It should certainly involve social media, but there are some more fundamental rules than just answering customer comments on Twitter. The Guardian recently explored the five key attributes of great service … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments

Nuggets of wisdom from the FT

I’m always interested when I see the serious business press – like the Financial Times – focusing on customer service. This article is about investment advice, but some of the key messages here apply to any business and any form … Continue reading

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