Tag Archives: ipad

Is Customer Service Adapting to the Mobile Customer?

Mobile commerce used to be considered an added extra. Most customers browsing an online store would shop on a laptop or PC and not on the tiny screen of their phone – but that has all changed. Phone screens are … Continue reading

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How many different phone chargers do we need?

The other day I was talking to a friend about just how many different chargers I need to carry around for different devices. I have phones and tablets and for many of these devices I have a personal one and … Continue reading

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Retail customers really hate to be kept waiting

Last week, Essential Retail Magazine featured an interview with the Customer Service Director of SpecSavers, Jill Clark. Much of the interview was used to explore how SpecSavers solicits customer feedback and they can act on this information, but there were … Continue reading

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Customer service trends in 2014

It’s that time of the year again where everyone is thinking about what will happen in 2014. What are the important trends going to be and what do executives involved in customer service need to be thinking about? At the … Continue reading

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Innovating Differently

Innovation is one of those topics that every company claims to be exploring and yet nobody can define – or decide how much it is actually worth. I personally believe that innovation is about looking at things differently. Invention is … Continue reading

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Has M&S seen the future of retail in Ellesmere Port?

Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading

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100 days until London 2012

Today marks the milestone that it is now 100 days to the Olympic games in London. These milestones are a little artificial as the 100-days-to-go mark really means nothing other than it’s getting close now, but as the people of … Continue reading

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Apple without Jobs

As Alistair wrote on this blog recently, Apple has now lost their visionary co-founder and leader, Steve Jobs. But what does the death of a leader mean for any company, especially Apple? The two really important issues are the pipeline … Continue reading

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Farewell Steve…

Many today are saying a farewell to Steve Jobs, the co-founder and former CEO of Apple. Jobs was a visionary inventor, creator, and designer. He championed a belief in the self that has always been unusual in the corporate world … Continue reading

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