Tag Archives: ivr

Your home is Alive! …and her name is Alexa

There has been much commentary about a future of ‘Connected Cities and Connected Homes’ and the launch of Amazon Echo is an exciting development that really does start to bring the home alive. Echo is a combined speaker and microphone … Continue reading

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What about the digital divide for customers?

Julia’s blog about our event on October 20th – is social media reinventing customer care – got me thinking about the idea once again. I’m something of a latecomer to the entire world of online networking, but have become quite … Continue reading

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Is social media reinventing customer care?

Can you remember the first time you ever used a contact centre? It seemed revolutionary at the time that you could ring a company directly and talk to them. Before the telephone revolution, brands expected you to write a letter, … Continue reading

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