Tag Archives: kobayashi-hillary

Exploring customer service in Edinburgh

Last week we managed to get a fantastic group of people together in Edinburgh to debate how social media is changing customer service. I want to send a belated message of thanks to everyone who was involved in speaking, attending, … Continue reading

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Edinburgh: Is social media changing customer service?

Happy New Year and welcome to 2012, a really important year for the UK in many ways. Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as … Continue reading

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How is social media changing customer service?

This week, our event on social media and how it is affecting customer service takes place at the Berkeley hotel in London. If you hurry there still might just be a chance to get a place – there have been … Continue reading

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Is social media reinventing customer service?

This is a blog, and Teleperformance is focused on customer service, so it’s no surprise to see that I have written a few times on how social media and networking are changing the way customers expect service to be provided. … Continue reading

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