Tag Archives: LSE

We Are The Robots: The Automation of Services

I heard a podcast the other day from the London School of Economics (LSE) public lecture series. It featured Professor Leslie Willcocks of the LSE and Professor Mary Lacity of the University of Missouri, St Louis talking about their new … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Outsourcing, Strategy, Technology | Tagged , , , , , , , , , , , , | Leave a comment

How did the UK general election affect utility companies?

The UK general election last month resulted in a surprise win for David Cameron’s Conservative party. After five years of coalition government, the UK has returned to a single party majority and the Prime Minister has a mandate to focus … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , , , , , , , | Leave a comment