Tag Archives: messenger

Bots need to get emotional before they really make a difference to customer experience

There has been a lot of press about the potential of chat bots to revolutionise the customer experience. I am an advocate but see the obvious challenge in that, as things stand today, bots will only be as good as … Continue reading

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Webchat fading from view?

According to a BBC magazine article from last year, online chat is dead, or at least the use of Instant Messaging (IM) tools like Google Chat or Yahoo Messenger is declining rapidly. I wonder how much further the decline has … Continue reading

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