Tag Archives: metro bank

A 20:20 Customer Experience in Financial Services

Posted on March 11, 2016 by Matt Sims

More than a year ago, the UK head of banking at Santander said that the banking industry is facing a Kodak moment. Steve Pateman was suggesting that banks are facing an existential crisis because of financial technology (fintech). We all … Continue reading →

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Shifting Sands for Finance in the UK

Posted on July 8, 2015 by richardnichollstp1

The Financial Service industry in the UK is constantly changing and the recent weeks have been no different with HSBC retrenching services and reducing its staff numbers, government plans to sell RBS back to private investors and the regulators launching … Continue reading →

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Are the energy companies just buying new customers?

Posted on December 4, 2014 by veronicawardell1

The Telegraph carried a fascinating report this weekend that explored the possibility that it is now cheaper for energy companies to ‘buy’ new customers, by offering great deals for switching, than to offer great service and keep the customers that … Continue reading →

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What can UK retail banks learn from brands like Apple?

Posted on June 2, 2014 by helenstan

The business magazine Forbes ran an interesting story recently that explored how the future of retail banking will need to be more focused around the customer experience – the banks need to put customers first. Customers have been asking for … Continue reading →

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