Tag Archives: movie

How is the customer experience in your local cinema?

When was the last time you visited the cinema? Even if it was recent, did you think much about the process from beginning to end and how the cinema treated you as a customer? Let’s start from the beginning. You … Continue reading

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What happens when customers are ahead of you?

One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading

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When will Facebook Places become essential?

I’ve been exploring Facebook Places recently. Not just because it’s one of the latest big online tools and predicted to become the hottest thing since sliced toast, but because I want to really see and understand how it might change … Continue reading

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