Tag Archives: mycustomer

Is Customer Service Adapting to the Mobile Customer?

Mobile commerce used to be considered an added extra. Most customers browsing an online store would shop on a laptop or PC and not on the tiny screen of their phone – but that has all changed. Phone screens are … Continue reading

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Giving customers more knowledge and more power

The old aphorism that knowledge is power has never been truer for brands – particularly retailers. Customers today are active consumers. They research products online before ever entering the store and even in a store they are likely to be … Continue reading

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The customer is not always right

Mycustomer.com has collected together their funniest customer service stories of 2011. It’s a typical collection of howlers and mistakes that show just how badly some customers can be treated – all in the name of service. A personal favourite of … Continue reading

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