Tag Archives: next

Retail Sales Down Despite Black Friday

This blog is by Liz Parry, strategic account director at Teleperformance UK. New data from KPMG and the British Retail Consortium (BRC) suggest that retail sales were down in November despite the hype and noise that surrounded the Black Friday … Continue reading

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Next on top for retail customer service

New research from IMGROUP has named retail chain Next as the best UK high street retailer for their use of social media beating other companies such as Argos, John Lewis, and M&S. Next managed to respond to 92% of enquires … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Marketing, Retail, Social Media | Tagged , , , , , , , , , , , , , | Leave a comment

The social challenge for brands

We have often talked about the opportunities for brands to use social media to enhance their customer service, but when does the data deluge actually make it a challenge to keep up with all this information? This excellent blog post … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media | Tagged , , , , , , , , , | Leave a comment