Tag Archives: NFC

Contactless payment – direct from your phone

The mobile payment market is developing fast with Vodafone now taking a great leap forward in Europe that could become a game-changer. Previously, customers using the Vodafone Wallet have had to charge up an app in advance, so they can … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

Channels may change, but customers just want to be served

I spoke at a TEN event recently and one of the recurring themes together with customer service bloggers and commentators over the past couple of years has been multichannel and in particular the ambition for companies to move to an … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Social Media, Strategy | Tagged , , , , , , , , , , , , | Leave a comment