Tag Archives: NHS

Optimising Customer Experience in the Digital Era: NHSBT

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment. Ian Hamerton, … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media, Technology | Tagged , , , , , , , , , | Leave a comment

Can you create Olympic passion in your workplace?

What more can be said about the London 2012 Olympic opening ceremony on Friday night? I was fortunate enough to have been there to witness Danny Boyle’s spectacular show that began by bringing to life Blake’s Jerusalem and went on to … Continue reading

Posted in Careers, Current Affairs, Human Resources | Tagged , , , , , , , | Leave a comment