Tag Archives: NOA

Partnerships Are Essential For Successful Outsourcing

This week the Teleperformance team was at the National Outsourcing Association annual symposium, possibly the biggest event on the outsourcing calendar in the UK. We had arranged for Kate Vitasek, the author of “Vested” to be there signing books. Kate’s … Continue reading

Posted in Customer Service, Outsourcing, Strategy | Tagged , , , , , , | Leave a comment

Investing in Vested Outsourcing

For as many years as I can care to remember now, I have talked about shared success as the key to making outsourcing work. Outsourcing should have been renamed partnership many years ago as the term still implies that one … Continue reading

Posted in Current Affairs, Customer Service, Outsourcing, Strategy | Tagged , , , , , , | Leave a comment

We are the Robots: The rise of Robotic Process Automation

Robotic Process Automation (RPA) is a subject that has just crept up quietly for many people. Most of us are aware that manufacturers have long used ‘robots’ to automate repetitive or dangerous processes, but now the robots are entering the … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology | Tagged , , , , , , , , , , , , , , | Leave a comment

Data Analytics Expertise Is Essential For A Great Customer Experience

This post is by Liz Parry, Strategic Account Director at Teleperformance UK In the latest edition of the National Outsourcing Association (NOA) Outsourcing Yearbook several leading industry analysts give their predictions for the year ahead in outsourcing. One of the … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Outsourcing, Strategy, Technology | Tagged , , , , , , , , , , | Leave a comment

NOA Launches New Outsourcing Yearbook

Every year, the National Outsourcing Association (NOA) releases the Outsourcing Yearbook. The Yearbook features advice and best practice on outsourcing from end users, suppliers, consultants, advisers as well as independent experts. The 2015 edition was just released and it features … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Outsourcing | Tagged , , , , , , , , | Leave a comment

Teleperformance Shortlisted for NOA Professional Awards

I am pleased to say that the Teleperformance UK team has been shortlisted for three different awards in the National Outsourcing Association (NOA) 3rd Annual Professional Awards. The shortlist was just announced yesterday and all those shortlisted will attend a … Continue reading

Posted in Awards, Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | Leave a comment

Connected strategies for a relationship economy

Last week London hosted the annual conference of the Institute of Customer Service (ICS) with the theme this year being ‘connected strategies for a relationship economy.’ I was particularly interested in a talk titled “Relationships versus Contacts: Propaganda, Marketing and Feedback, versus … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Strategy | Tagged , , , , , , , , , , | Leave a comment