Tag Archives: northern rock

Compensation Culture

Banks in the UK are facing new proposals from the Financial Services Authority (FSA) that will force them to prominently display the compensation limits available in case of their collapse. These new proposals have been proposed because even an expensive … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , , , , , | Leave a comment

Banks go social for customer feedback

In his last blog, Alistair mentioned how the sale of Northern Rock to Virgin Money is likely to shake up the British High Street by bringing the Virgin attitude to customer service to the retail-banking sector in a much bigger … Continue reading

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , , , | 1 Comment

Virgin Money to shake up the British High Street

What interesting news that Virgin Money is buying up Northern Rock. Not only is Virgin saying that there will be no redundancies (at least for 3 years), they are also promising to open more branches and to expand. It is … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , , | 1 Comment

Banking crisis will create a new High Street

As the banking crisis loomed in 2007, lines formed outside branches of the Northern Rock bank. This run on the bank exacerbated the perilous state of the Rock’s cash flow crisis. Ultimately, the British government stepped in to prevent a … Continue reading

Posted in Contact Centres, Customer Service, Marketing, Technology | Tagged , , , , , , , , , , , , , , , , , | Leave a comment