Tag Archives: offshoring

Is RPA really a significant threat to Offshore BPO?

I have blogged recently about the ‘rise of the robots’ and the positive benefits associated with this for Business Process Outsourcing (BPO). A number of industry commentators have made reference to the impact on offshore BPO as companies look to … Continue reading

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Those persistent myths about outsourcing

Real Business featured a great article recently in which they described and debunked some of the myths about outsourcing a customer service function. You can read the full article here, but my comments on the five key points are: Language … Continue reading

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Your mess for less *or* the buck stops with you

Outsourcing is often confused with procurement or purchasing, because many of the same drivers influence these strategic decisions. Both involve efficiency planning, cost reduction, comparing the price of various suppliers. It’s easy to see how the two disciplines get confused. … Continue reading

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The real reasons to explore outsourcing

While I was flicking through the pages of a call centre magazine recently I came across an article titled ‘the top nine reasons to outsource to the Philippines.’ The article lists a whole range of reasons you should be outsourcing … Continue reading

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Does outsourcing always work?

Outsourcing doesn’t always work. That may seem obvious to critics of outsourcing, but it is sometimes harder for those of us in the industry to admit. But lets think for a moment about why that might happen. In the National … Continue reading

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UK Prisons and outsourcing performance

This week the BBC reported that the 14 UK prisons run privately through outsourcing agreements were ‘run better’ than those run directly by the government. Surprised? There is no need. Prisons may be a service closely linked to the government … Continue reading

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Outsourcing: NOA report findings

The National Outsourcing Association recently published their Outsourcing Yearbook for 2013 – an annual review of outsourcing in the UK. One interesting area the report explores is the negative public perception of outsourcing based on a research project undertaken by … Continue reading

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