Tag Archives: omni-channel

Where is the omnichannel today?

I have talked often about the omnichannel on this blog. In fact, at the beginning of the year I was talking about how it will be one of the defining trends of 2013. I still believe that this is true, … Continue reading

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The omni-channel demands equal service for all customer service

Back in the day when writing a letter of complaint to a customer service centre was still the best way to get a response, how quickly did you expect to get a reply from the company you reached out to? … Continue reading

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Teleperformance in the Twitter top 100 for #custserv!

Call Centre is well known in the UK as one of the leading titles in the customer service industry and they have just relaunched their website to make it an even better online community for all things customer service related. … Continue reading

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