Tag Archives: omnichannel

The ‘Uberfication’ of Financial Services

I recently attended the Marketforce 20:20 FS Customer Experience event and wrote about my initial reflections last week in my blog.  I wrote about the need for banks to change and become adopters of technology and new thinking and have … Continue reading

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Redefining The Needs Of Bank Customers

Last week I attended a MarketForce event focused on customer experience in financial services. One of the key messages I took away from that event was the growing importance of data in the customer experience and how important it is … Continue reading

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A 20:20 Customer Experience in Financial Services

More than a year ago, the UK head of banking at Santander said that the banking industry is facing a Kodak moment. Steve Pateman was suggesting that banks are facing an existential crisis because of financial technology (fintech). We all … Continue reading

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What Is Really Affecting Retail Job Numbers?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consortium (BRC) has published new research last week estimating that the retail sector in the UK might lose up to 900,000 jobs by 2025 if … Continue reading

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Argos Ideas Could Shake Up The UK Omnichannel

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK Takeover Panel has recently given Sainsbury’s more time to consider their offer for Home Retail – owner of the Argos chain. This is because a South … Continue reading

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Looking Ahead To The Customer Experience in 2016

So we are now just a couple of weeks from the New Year and so much has changed this year. It never fails to surprise me just how quickly customer expectations of service can develop. As each New Year begins … Continue reading

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Omnichannel Truths for 2016

One of the most important developments around customer experience in 2015 was the importance of omnichannel service. Originally this developed from a need to respond to the various new channels customers were using. This multichannel environment spawned the omnichannel once … Continue reading

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