Tag Archives: payment

Contactless payment – direct from your phone

The mobile payment market is developing fast with Vodafone now taking a great leap forward in Europe that could become a game-changer. Previously, customers using the Vodafone Wallet have had to charge up an app in advance, so they can … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

Will customer loyalty depend on new payment systems?

The technology magazine Wired featured a story last month about the new Apple Pay payment system. The really interesting part of the story was a description of the Starbucks loyalty programme in the US. Starbucks has combined loyalty and payment … Continue reading

Posted in Current Affairs, Customer Service, Retail, Technology | Tagged , , , , , , , , , , , | Leave a comment

What is needed to help contactless tech go mainstream?

Have you used a contactless payment system yet? It took a long time to gather momentum in the UK, but has now started looking like a realistic way to make micro-payments without needing all that change filling your pocket. My … Continue reading

Posted in Current Affairs, Innovation, Retail, Technology | Tagged , , , , , , , , , | Leave a comment

Mobile payment systems are changing fast

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading

Posted in Current Affairs, Customer Service, Technology | Tagged , , , , , , , , , , , | Leave a comment

Firth in debt: Collecting collections

I’m head of sales for the Teleperformance collections business and people outside the industry often ask me what ‘collections’ really means. I tell them that we collect debt on behalf of clients who are either struggling or just don’t have … Continue reading

Posted in Customer Service, Outsourcing | Tagged , , , , , , , , , , , | 1 Comment