Tag Archives: positive

Turning a mediocre customer experience into something fantastic

Good or great service may be OK for some companies, but the general view on most customer service is that it’s just mediocre. It works. But the only way to achieve truly memorable service that drives customers to return to … Continue reading

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I’m too busy to help you!

I read this interesting blog on words and phrases that this management advisor recommends customer service agents never use. It struck me as simple and useful advice, perhaps something that we just take for granted and yet this tone of … Continue reading

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