Tag Archives: power

Independent Energy Supplies

The protracted troubles in Eastern Ukraine are hopefully moving towards a peaceful resolution with the news that the rebels will be granted autonomy to rule their region. However despite this progress we are far from a harmonious long-term solution that … Continue reading

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Would you compete with your neighbour to reduce energy use?

A few years ago it might have seemed strange for utility firms to be focused on customer care as a key differentiator, but times have changed. Research from IDC Energy Insights reveals that competition is driving utilities to invest in … Continue reading

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Giving customers more knowledge and more power

The old aphorism that knowledge is power has never been truer for brands – particularly retailers. Customers today are active consumers. They research products online before ever entering the store and even in a store they are likely to be … Continue reading

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Changing customer service with technology

Technologies are changing fast and we are experiencing waves of disruption today that are faster than ever. Let me illustrate with a brief history lesson… Computing used to be highly centralised. Companies and organisations such as universities would have a … Continue reading

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