Tag Archives: press

Is the social web the future for your business?

I have been talking to my team recently about the need for them to be engaging online, especially on Twitter. Of course, most of us in any kind of business today are busy. Having one more thing on the to-do … Continue reading

Posted in Current Affairs, Customer Service, Human Resources, Social Media, Technology | Tagged , , , , , , , , , , , , , , | Leave a comment

What are the differences in global contact centres?

There have been a number of press stories recently about contact centres shifting back from offshore locations such as India, to the UK. Customer service using contact centres is now an essential part of the way business works today. Consumers … Continue reading

Posted in Contact Centres, Current Affairs, Outsourcing | Tagged , , , , , , , , , , , , , , , , , | Leave a comment