Tag Archives: price comparison

Is your marketing team managing customer service?

Marketing Week recently carried a major feature exploring how marketing professionals should be taking control of the customer service function in their company. The article was quoting research undertaken by Deloitte and Salesforce where 228 global marketing heads were questioned … Continue reading

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How can retailers fight the ‘showrooming’ trend?

Retailers spend a lot of money to keep their stores on the High Street, but many are now exploring new ways to retain their relevance in an era of online shopping. The current scourge of the High Street retailer is … Continue reading

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What is the road ahead for retail in 2014?

At the end of 2013, The Guardian published the thoughts of a panel of thinkers and experts on where retail will go in 2014. You can read the full article here, but I’d like to pick out a few of … Continue reading

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Has M&S seen the future of retail in Ellesmere Port?

Marks and Spencer has unveiled how they see the future of retail by unveiling their new store in Ellesmere Port. It’s their largest store in the UK after the flagship Marble Arch branch in London, but what is really interesting … Continue reading

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Save the Date: Building a Social Business in London!

At Teleperformance we believe that social media is having a transformational effect on customer service and we are constantly exploring how the industry is changing – our recent tweetup in London is a great example of this. But we are … Continue reading

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Multichannel retail and price comparison

I asked in my last blog about how camera manufacturers are starting to engage with the social web and this led me to some thoughts on the multichannel retail environment that I wanted to share on the blog. One of … Continue reading

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Will camera manufacturers embrace the social web?

I asked a question in my recent blog about how people interact with camera manufacturers when choosing a new piece of equipment. It led to a few interesting comments on Twitter about how people use social networks to source information, … Continue reading

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