Tag Archives: public sector

What is the value of customer service in a monopoly?

An important justification for investment in customer service is that it is a competitive differentiator. If you serve customers poorly then they will purchase from your competitors in future, but what if you have no competition? It’s a far more … Continue reading

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Teleperformance UK is on the NOA award shortlist!

The National Outsourcing Association Awards (NOAAs) – shortlist has just been announced and 38 different companies have made it onto the shortlist this year. Because the shortlist features so many different companies and is so representative of the industry as … Continue reading

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TP to be included in more UK government procurement activity

I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading

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Paying for what you use: nothing more nothing less

One of the key trends in outsourcing that has generally been led by the public sector – rather than private – is the move towards outcome-based-agreements. But as contracts are increasingly written with payment tied to outcomes, the supplier community … Continue reading

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Thinking of the future

Pensions have been back in the news again recently. At the end of June several public sector unions coordinated their industrial action on a single day to emphasise their members’ disagreement with government plans to make people work longer and … Continue reading

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