Tag Archives: purchase

Retail returns prove costly

Every retailer would like to find the silver bullet that improves customer service. Loyalty schemes, discounts, improved wait times at the checkout lines are all experimented with and important, but what is the single change that almost every retailer could … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , , , , , | 1 Comment

More information equals fewer calls for help

Imagine this scenario. You go online and purchase a new book, paying extra for fast courier delivery because you need it in a hurry. The retailer sends you an email to confirm that they have taken your payment and the … Continue reading

Posted in Contact Centres, Customer Service | Tagged , , , , , , , , , , , | 1 Comment