Tag Archives: Q&A

Teleperformance UK wins Infinity CCS’s Contact Centre QA competition

Recently we won the Infinity CCS “Be The Best” Contact Centre QA Competition. The competition – designed to recognise excellence and innovation in contact centre QA – was judged by three prominent figures from the contact centre industry: Jonty Pearce of callcentrehelper.com, Ann-Marie … Continue reading

Posted in Contact Centres, Current Affairs | Tagged , , , , , , | Leave a comment

Is social media reinventing customer service?

This is a blog, and Teleperformance is focused on customer service, so it’s no surprise to see that I have written a few times on how social media and networking are changing the way customers expect service to be provided. … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 5 Comments