Tag Archives: recession

If the cost of borrowing increases, how will UK consumers cope?

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. The UK is experiencing a boom in consumer debt and increasing house prices. It sounds like we are back in the roaring noughties before the lines of … Continue reading

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Optimising Customer Experience in the Digital Era: Ipsos Mori

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment.  Ben Page … Continue reading

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Outsourcing: NOA report findings

The National Outsourcing Association recently published their Outsourcing Yearbook for 2013 – an annual review of outsourcing in the UK. One interesting area the report explores is the negative public perception of outsourcing based on a research project undertaken by … Continue reading

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People are social in many ways, not just on social media

I visited The Grenadier pub in Belgravia recently with a group of industry analysts who were visiting Teleperformance UK from all over the world. Of course, when people visit London, one of the places they always want to visit is … Continue reading

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Contributing to the UK Economy with Collections

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services. The latest CSA estimates of UK consumer debt, based on … Continue reading

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Compensation Culture

Banks in the UK are facing new proposals from the Financial Services Authority (FSA) that will force them to prominently display the compensation limits available in case of their collapse. These new proposals have been proposed because even an expensive … Continue reading

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Firth in debt: Collecting collections

I’m head of sales for the Teleperformance collections business and people outside the industry often ask me what ‘collections’ really means. I tell them that we collect debt on behalf of clients who are either struggling or just don’t have … Continue reading

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