Tag Archives: response

The RSPCA slashes response times from 2 days to 20 minutes

The RSPCA is a highly respected organisation in the UK. When animals are suffering abuse, RSPCA inspectors swoop into action and animal cruelty cases can result in criminal convictions. But the RSPCA usually replies on calls or messages from the … Continue reading

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Retailers are lagging on their social response

New data from the US shows that more than half of retailers there are now using social networks as a communication channel – customer service really has gone social. But digging down into the numbers, it seems that not everyone … Continue reading

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NOA Awards: Shared service centre of the year…!

I’m delighted that Teleperformance UK won the National Outsourcing Association Award (NOAA) for shared service centre of the year last week. This was particularly special because our client, The Student Loans Company, works with both Teleperformance and RESPONSE to answer … Continue reading

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NOA Shared Service Centre of the Year Award goes to the Student Loans Company

I’m delighted to inform you of a new national award we won last night at a ceremony in London. The National Outsourcing Association Award (NOAA) for shared service centre of the year went to The Student Loans Company who work … Continue reading

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