Tag Archives: retail week

Creating an immersive retail brand experience

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London this week. It’s one of the … Continue reading

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What is the role of the shop in modern retail?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London next week. It’s one of … Continue reading

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Rebuilding The Customer-Focused Bookstore

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’m looking forward to the Retail Week CX Summit and Awards later this month. It’s one of the biggest annual events for those involved in retail in the … Continue reading

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Retailers Listening To The Heartbeat of Customers

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’ve been at the Retail Week Customer Experience Summit today listening to some great speakers from right across the retail spectrum. One of the sessions I enjoyed most … Continue reading

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Driving Loyalty With A Completely Integrated Customer Experience

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. I have often written that the days of loyalty in retail being about cards and points are dated. Customers have an expectation of great service today and if … Continue reading

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Building Brand Advocacy in a Virtual World

If a friend or family member personally recommends a product to you then that’s the best possible form of advertising. If you trust the opinion of someone close to you then that’s all you need to make a purchasing decision. … Continue reading

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The retail omnichannel is not easy, but it is possible

Retail Week recently ran some analysis on the way that customers are treated across various channels. As the number of channels customers can use to reach a brand has exploded beyond just voice and email alone brands have had to … Continue reading

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