Tag Archives: retail

Retailers Improving In-Store CX With Apps

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Supermarkets in the UK have long experimented with various self-service ideas to help customers get their shopping and checkout faster than was traditionally possible with a regular checkout. … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , | Leave a comment

Creating an immersive retail brand experience

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London this week. It’s one of the … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Retail | Tagged , , , , , , , , | Leave a comment

What is the role of the shop in modern retail?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London next week. It’s one of … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , | Leave a comment

Rebuilding The Customer-Focused Bookstore

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’m looking forward to the Retail Week CX Summit and Awards later this month. It’s one of the biggest annual events for those involved in retail in the … Continue reading

Posted in Current Affairs, Customer Service, Retail, Strategy | Tagged , , , , , , , , , , , , , | Leave a comment

Will CX Become The Key Differentiator for UK Supermarkets?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Kantar Retail recently released their regular analysis of the UK supermarket sector, the latest research focused on Q1 2016. In terms of market share the big three are … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , , | 2 Comments

What Is Really Affecting Retail Job Numbers?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consortium (BRC) has published new research last week estimating that the retail sector in the UK might lose up to 900,000 jobs by 2025 if … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , | Leave a comment

Argos Ideas Could Shake Up The UK Omnichannel

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK Takeover Panel has recently given Sainsbury’s more time to consider their offer for Home Retail – owner of the Argos chain. This is because a South … Continue reading

Posted in Current Affairs, Retail, Strategy | Tagged , , , , , , , | Leave a comment