Tag Archives: retail

Will CX Become The Key Differentiator for UK Supermarkets?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Kantar Retail recently released their regular analysis of the UK supermarket sector, the latest research focused on Q1 2016. In terms of market share the big three are … Continue reading

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What Is Really Affecting Retail Job Numbers?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consortium (BRC) has published new research last week estimating that the retail sector in the UK might lose up to 900,000 jobs by 2025 if … Continue reading

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Argos Ideas Could Shake Up The UK Omnichannel

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK Takeover Panel has recently given Sainsbury’s more time to consider their offer for Home Retail – owner of the Argos chain. This is because a South … Continue reading

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Robots Are Coming To A Retailer Near You

This post is by Liz Parry, Strategic Account Director at Teleperformance UK.  New research by the consulting experts Deloitte suggests that an enormous chunk of the UK workforce will be automated by 2036 – including over 2 million retail workers. … Continue reading

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Exploring the 2016 UK Customer Satisfaction Index

The UK Institute of Customer Service recently released the January 2016 UK Customer Satisfaction Index. This research is updated twice a year and explores the level and quality of customer service in the UK across various industry sectors, including both … Continue reading

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Will Retail Brands Use More Immersion in 2016?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. Nesta, the National Endowment for Science, Technology, and the Arts, is an independent charity working to improve innovation in the UK. They recently published their view on how … Continue reading

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Retail in 2016 will be about Mobile and Millennials

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The effect of the millennials, or Generation Y (those born after 1980), is less pronounced in the UK than the USA, but it is becoming a significant factor … Continue reading

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