Tag Archives: retail

Robots Are Coming To A Retailer Near You

This post is by Liz Parry, Strategic Account Director at Teleperformance UK.  New research by the consulting experts Deloitte suggests that an enormous chunk of the UK workforce will be automated by 2036 – including over 2 million retail workers. … Continue reading

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Exploring the 2016 UK Customer Satisfaction Index

The UK Institute of Customer Service recently released the January 2016 UK Customer Satisfaction Index. This research is updated twice a year and explores the level and quality of customer service in the UK across various industry sectors, including both … Continue reading

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Will Retail Brands Use More Immersion in 2016?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. Nesta, the National Endowment for Science, Technology, and the Arts, is an independent charity working to improve innovation in the UK. They recently published their view on how … Continue reading

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Retail in 2016 will be about Mobile and Millennials

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The effect of the millennials, or Generation Y (those born after 1980), is less pronounced in the UK than the USA, but it is becoming a significant factor … Continue reading

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Retail Sales Down Despite Black Friday

This blog is by Liz Parry, strategic account director at Teleperformance UK. New data from KPMG and the British Retail Consortium (BRC) suggest that retail sales were down in November despite the hype and noise that surrounded the Black Friday … Continue reading

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Disrupting the market to deliver enhanced customer experience?

I was fascinated by a report recently that Amazon has opened its first physical bookstore in Seattle. The immediate reaction to this news is – why? The phenomenal success of the Amazon business model shows, without any doubt, that selling … Continue reading

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Retailers Listening To The Heartbeat of Customers

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’ve been at the Retail Week Customer Experience Summit today listening to some great speakers from right across the retail spectrum. One of the sessions I enjoyed most … Continue reading

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