Tag Archives: retention

The Value of Keeping the Customers You Already Have

Everyone knows instinctively that it is cheaper to keep the customers you have than to invest resource in finding new customers. According to the Harvard Business Review it is five to twenty-five times more expensive to attract new customers than … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Strategy | Tagged , , , , , , | Leave a comment

Going back to school with TP

Across the entire TP group we employ a lot of people, around 138,000 at the last count in 46 different countries. We aim to be an employer of choice in the locations where we operate and our TP University is … Continue reading

Posted in Careers, Human Resources | Tagged , , , , , , , | Leave a comment