Tag Archives: reuters

Energy customers want better service and prices

For a long time now I have been talking about the importance of customer service in the UK utility sector – in particular how the big players stand to lose market share to new market entrants who know how to … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , | Leave a comment

How did the UK general election affect utility companies?

The UK general election last month resulted in a surprise win for David Cameron’s Conservative party. After five years of coalition government, the UK has returned to a single party majority and the Prime Minister has a mandate to focus … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , , , , , , , | Leave a comment

Will we see more innovation in financial products?

The UK financial markets regulator, the Financial Conduct Authority (FCA), recently announced that they would like to see an ‘innovation heaven’ in financial products. This chimes with much of the discussion at the round-table on financial services that Teleperformance hosted … Continue reading

Posted in Current Affairs, Financial Services, Innovation | Tagged , , , , , , , , , | Leave a comment