Tag Archives: ritz carlton

What can UK retail banks learn from brands like Apple?

The business magazine Forbes ran an interesting story recently that explored how the future of retail banking will need to be more focused around the customer experience – the banks need to put customers first. Customers have been asking for … Continue reading

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How can you empower your team?

Your business has clear ideas about how it should present itself to the outside world. This leads to rules and guidelines about how employees should communicate with customers and others on the outside. But when those rules become so rigid … Continue reading

Posted in Careers, Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | 1 Comment