Tag Archives: #RWCE

Retailers Listening To The Heartbeat of Customers

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’ve been at the Retail Week Customer Experience Summit today listening to some great speakers from right across the retail spectrum. One of the sessions I enjoyed most … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Retail, Strategy | Tagged , , , , , , , , , , , | Leave a comment

Driving Loyalty With A Completely Integrated Customer Experience

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. I have often written that the days of loyalty in retail being about cards and points are dated. Customers have an expectation of great service today and if … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , , , , , , | Leave a comment