Tag Archives: salesforce

Is your marketing team managing customer service?

Marketing Week recently carried a major feature exploring how marketing professionals should be taking control of the customer service function in their company. The article was quoting research undertaken by Deloitte and Salesforce where 228 global marketing heads were questioned … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , | 3 Comments

Cloud on the horizon

The cloud is a technical concept, usually something for the IT people to focus on and not the kind of concept that should be on a customer service blog, so why am I about to talk about it here? Sometimes … Continue reading

Posted in Customer Service, Human Resources, Technology | Tagged , , , , , , , , , , , , , , | 1 Comment