Tag Archives: satisfaction

What Do UK Rail Passengers Really Want?

This article is by Sasha Jenkins, Business Development Director at Teleperformance UK. Twice a year, the independent transport user watchdog, Transport Focus, collects data on what rail passengers think of the service they receive. The National Rail Passenger Survey (NRPS) … Continue reading

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How to improve customer satisfaction

Keep the customer happy, the customer is always right… these mantras are well worn in the customer service business and mostly they are right, although the customer is certainly not always right. But I liked a recent feature in Call … Continue reading

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Why are our service expectations so low?

According to new data from Which? only 3% of British consumers believe that customer service has dramatically improved in the last three years. 66% believe that there has been a dramatic decline in service. Why do customers believe that the … Continue reading

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Keep the customer satisfied

Customer management agency SMG recently surveyed 359,000 British consumers to gather information and insight into purchasing behaviour and found some startling insights related to customer service. UK shoppers spend over 40% more when they receive a positive in-store experience, with … Continue reading

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We are finalists in the UK Customer Satisfaction Awards 2013!

I’m really pleased to announce that Teleperformance UK has been announced a Finalist in the “Quality Service Provider of the Year” category of the UK Customer Satisfaction Awards 2013 run by the Institute of Customer Service. The UK Customer Satisfaction Awards … Continue reading

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