Tag Archives: scifi

We Are The Robots: The Automation of Services

I heard a podcast the other day from the London School of Economics (LSE) public lecture series. It featured Professor Leslie Willcocks of the LSE and Professor Mary Lacity of the University of Missouri, St Louis talking about their new … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Outsourcing, Strategy, Technology | Tagged , , , , , , , , , , , , | Leave a comment

When will Facebook Places become essential?

I’ve been exploring Facebook Places recently. Not just because it’s one of the latest big online tools and predicted to become the hottest thing since sliced toast, but because I want to really see and understand how it might change … Continue reading

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment