Tag Archives: shankman honig

It makes sense to invest in improving service for your existing customers

This infographic on customer experience by the marketing firm Shankman Honig features some eye-opening statistics. For instance: In 2012, 20% of customers left a regular service provider due to poor service 55% of consumers backed out of an intended purchase … Continue reading

Posted in Current Affairs, Customer Service, Innovation | Tagged , , , , , , | 1 Comment