Tag Archives: Sky

Does Kodi Offer Viewers A Vision Of How To Find Content?

I have often talked about the importance of content to the big Internet Service Providers and telcos, but there are a few interesting developments taking place that I think could be important in the coming year. First is the explicit … Continue reading

Posted in Current Affairs, Innovation, Strategy, Telecoms | Tagged , , , , , , , , , , | Leave a comment

The Quest For UK Quad-Play

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. 2016 is already looking like an interesting time for the telco market in the UK. Big players are either coming together through various mergers and acquisitions – like … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , | Leave a comment

Will Content Remain King?

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. We all know the expression ‘content is king.’ Everyone in media-land uses this expression and the strategy of getting the content right and scooping up customers has transferred … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , | Leave a comment

Quad-Play Subscriptions Will Soar In 2016

It was interesting to see the Weekend FT providing a detailed comparison of the potential quad-play market in the UK. The FT reminded readers that a decade ago customers knew where they stood with telcos – BT sold phones and … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , , | Leave a comment

Will The Tech Giants Make Us Cut The Cord On Pay TV?

I have talked a lot about how content and innovation is the key to winning subscribers. I have also talked about how pay-subscription TV services such as Sky will come under increasing pressure as over-the-top streaming services become better and … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , , , , , , | Leave a comment

All Premier League Matches, All The Time

I have previously blogged about the importance of content for telcos. A situation is developing where customers are far more interested in what is available to watch on their network, rather than any technical comparisons, such as the download speed … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , | Leave a comment

Will the ‘gaming generation’ move the goalposts in the war on content?

The battle for consumers within the consumer space is fascinating: Sky, Virgin, and BT as the established main players have a leading position in the market due to the investment they have made in cable infrastructure and content. They have … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , , , , , | Leave a comment

Great Content Comes From The Internet, Not a Cable Service

A recurring theme on my blogs has been that competition does not always come from where you expect it. BT Sport has just secured rights to screen the next Ashes series – five years ago who would have thought that … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , | Leave a comment

Fasten your seatbelts – the Amazon speed machine is coming!

The BBC motoring show Top Gear was possibly the most popular TV show in the world, until production was stopped after an incident involving one of the three presenters, Jeremy Clarkson, and a producer. Clarkson apologised, but after sailing close … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Technology, Telecoms | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Game on! The Battle Over Content Is Heating Up

I blogged recently about the importance of content and how I believe that the Internet Service Providers need to concern themselves more with the quality of content they are offering than with incremental improvements in network quality. Customers today take … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Innovation, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment