Tag Archives: speed

Is email really the slowest way to ask for help?

New research conducted by KANA Software and published in the Daily Telegraph shows that most (59%) take at least eight hours to answer a customer service enquiry sent by email. That’s more than one entire working day. Contrast that to … Continue reading

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Is change moving too fast today?

Take a look at this quote from a very famous book: The exploitation of the world market has given a cosmopolitan character to production and consumption in every country. … All old-established national industries have been destroyed or are daily … Continue reading

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Video is killing the radio star

Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading

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