Tag Archives: store

What is the role of the shop in modern retail?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London next week. It’s one of … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , | Leave a comment

Disrupting the market to deliver enhanced customer experience?

I was fascinated by a report recently that Amazon has opened its first physical bookstore in Seattle. The immediate reaction to this news is – why? The phenomenal success of the Amazon business model shows, without any doubt, that selling … Continue reading

Posted in Current Affairs, Customer Service, Retail, Strategy, Technology | Tagged , , , , , , , , , , | Leave a comment

Supporting online shoppers continues to be a challenge

Online retail is a now a mature business model isn’t it? After all, companies such as Amazon have been taking orders online and delivering products for two decades. Is there still so much to learn? Clearly there is still a … Continue reading

Posted in Current Affairs, Retail, Social Media | Tagged , , , , , , | Leave a comment

Vodafone expands their High St footprint

Vodafone recently announced plans to invest £100m in opening 150 new stores around the UK over the next year. This will develop their high-street footprint to over 500 stores, but why would a brand like Vodafone be investing in the … Continue reading

Posted in Current Affairs, Customer Service, Retail, Telecoms | Tagged , , , , , , , | Leave a comment

How can virtual shopping work in real life?

I have often pondered what the retailer of the future may look like. The current struggle for most is to create an omnichannel where the online environment blends with the high street – allowing the ease of online retail with … Continue reading

Posted in Current Affairs, Customer Service, Retail, Technology | Tagged , , , , , , , , , , | Leave a comment

Getting #Custserv with Twitter right or ‘Respect for the Bad Man’

Retailers are getting used to multichannel service today. Many of them are answering customer questions online using the same channels to respond to the original questions – for instance publishing answers and information on Facebook when questions originate from that … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Retail, Social Media | Tagged , , , , , , , , , , , , , , | Leave a comment

The retailers strike back

We have often talked of the omnichannel on this blog, the merging of online sales and features – such as price comparison – with the experience of a real retail shop. I believe that there is the possibility for online … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , , , , | Leave a comment