Tag Archives: structure

Does A Brand’s Corporate Structure Affect Customer Experience?

Over the past few years I have become more convinced than ever that corporate structures need to radically change. This is entirely driven by the change in the way that customers learn about products and then engage with brands – … Continue reading

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Customer service is leading a corporate revolution

We have been running several events over the past year exploring how social media is changing customer service. Our most recent event last Wednesday in London looked at how the entire enterprise is changing because of social media – with … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Marketing, Social Media | Tagged , , , , , , , , , , | Leave a comment