Tag Archives: super agent

Future multi-channel contact centres – what will they look like?

We already have multiple ways for customers to reach out to the customer service department in a company. Writing a letter, calling, and chatting on IM are all common today, but things are changing fast. Social media is one obvious … Continue reading

Posted in Careers, Contact Centres, Marketing | Tagged , , , , , , , , , , , , | Leave a comment