Tag Archives: supermarket

Will CX Become The Key Differentiator for UK Supermarkets?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Kantar Retail recently released their regular analysis of the UK supermarket sector, the latest research focused on Q1 2016. In terms of market share the big three are … Continue reading

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Will Fresh Ideas From Amazon Change UK Retail Forever?

Following on from my recent article about the battle brewing between Amazon and Jet for online ecommerce, it looks like Amazon is within a month of launching a fresh grocery service in the UK called Amazon Fresh. When comparing Amazon … Continue reading

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Tesco aiming to improve customer service

A feature article in The Grocer has focused attention on the troubled times at Tesco. The article pulls no punches in criticising the management of Tesco for creating the present situation where profits are falling, but the source of the … Continue reading

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Will Oculus Rift change the social web forever?

Facebook has been on something of a spending spree recently. Not content with their $1bn purchase of photo sharing app they recently spent $19bn on the messaging service WhatsApp and, even more recently, $2bn on the Virtual Reality firm Oculus … Continue reading

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Coping with a seasonal rush

One of the largest supermarket chains in the UK just announced that they are taking on 15,000 new seasonal workers to help cope with the busy Christmas and New Year season. That’s an average of more than 16 workers for every … Continue reading

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