Tag Archives: teleperformance

Teleperformance Wins Contact Center World Industry Champion Awards

Contact Center World is one of the leading international journals and trade associations focused on the business of delivering a great customer experience. Each year they conduct their Industry Champions awards where individuals and companies in each country win the … Continue reading

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ICS: Customer Experience In The Relationship Economy

The Teleperformance UK team is attending the Institute of Customer Service (ICS) annual conference next week, which is always a great one-day focus on the latest customer experience trends. In preparation for the conference I took a quick look at the … Continue reading

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Customer Experience Happens While You Are Busy Making Other Plans

Think of a brand, an organisation, commercial or private. Then think of the customers who collectively form the value pool – growth and profit – for these businesses. We visualise the multiplicity of customer journeys and the infrastructure needed to … Continue reading

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True innovation comes from a deep understanding of the present – and past

When industry analysts and other key influencers hand out awards and accolades, there are generally two important measures of success; who is operationally the best at delivering a great service day after day and who is the most innovative and … Continue reading

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Teleperformance UK wins Infinity CCS’s Contact Centre QA competition

Recently we won the Infinity CCS “Be The Best” Contact Centre QA Competition. The competition – designed to recognise excellence and innovation in contact centre QA – was judged by three prominent figures from the contact centre industry: Jonty Pearce of callcentrehelper.com, Ann-Marie … Continue reading

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Teleperformance had a great 2013!

Our group CEO announced our financial results today for the full year of 2013 and I’m pleased to say that the company achieved record revenue numbers. Teleperformance enjoyed like-for-like revenues growth of +7.9%, above our original target and our EBITA margin raised to … Continue reading

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Teleperformance UK is on the NOA award shortlist!

The National Outsourcing Association Awards (NOAAs) – shortlist has just been announced and 38 different companies have made it onto the shortlist this year. Because the shortlist features so many different companies and is so representative of the industry as … Continue reading

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