Tag Archives: telephone

Fixed and Mobile convergence: Tech supporting business of all sizes

 The dividing line between the use of Fixed and Mobile telecoms is becoming increasingly blurred. This has been seen for a long time in large enterprises, but it is clear that the SME market is following – creating huge potential. … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

What is the future for mobile phone retail in the UK?

UK phone retailer Phones 4 U has called in the administrator putting 5,596 jobs at risk today. It’s a tragedy for all those who work in the stores and for the British High Street in general as all 550 stores … Continue reading

Posted in Current Affairs, Customer Service, Strategy, Telecoms | Tagged , , , , , , , , , , , , , , , | 2 Comments

Contact centre of the future – part two

The way that customers interact with brands is changing fast. In fact, it could be argued that the entire relationship betweens brands and customers has been revolution in the past six or seven years for a couple of important reasons. … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media, Strategy, Telecoms | Tagged , , , , , , , , , | Leave a comment

How many different phone chargers do we need?

The other day I was talking to a friend about just how many different chargers I need to carry around for different devices. I have phones and tablets and for many of these devices I have a personal one and … Continue reading

Posted in Current Affairs, Customer Service, Technology, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

More mobile industry collaboration is good news for the operators – and their customers

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , , , , | Leave a comment

Innovating Differently

Innovation is one of those topics that every company claims to be exploring and yet nobody can define – or decide how much it is actually worth. I personally believe that innovation is about looking at things differently. Invention is … Continue reading

Posted in Human Resources, Innovation | Tagged , , , , , , , , , , , , , , , | Leave a comment

Customer care is going social, mobile, virtual…

I read an IDC report recently that summarised the future of customer care services. It’s only a page long, but worth reading as it describes how caring for customers is not only becoming social, but also mobile and virtual. These … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , | Leave a comment