Tag Archives: tesco

Will CX Become The Key Differentiator for UK Supermarkets?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Kantar Retail recently released their regular analysis of the UK supermarket sector, the latest research focused on Q1 2016. In terms of market share the big three are … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , , | 2 Comments

Food retailers are competing on customer service

Food retailers are facing a tough time in the UK at present. The biggest of them all, Tesco, is facing up to some very unusual problems related to accounting errors (still under investigation) and Sainsbury’s has seen sales fall in … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Retail | Tagged , , , , , , , , , , , , , , , | Leave a comment

Tesco aiming to improve customer service

A feature article in The Grocer has focused attention on the troubled times at Tesco. The article pulls no punches in criticising the management of Tesco for creating the present situation where profits are falling, but the source of the … Continue reading

Posted in Current Affairs, Customer Service, Retail | Tagged , , , , , , , , | Leave a comment

Will Oculus Rift change the social web forever?

Facebook has been on something of a spending spree recently. Not content with their $1bn purchase of photo sharing app they recently spent $19bn on the messaging service WhatsApp and, even more recently, $2bn on the Virtual Reality firm Oculus … Continue reading

Posted in Current Affairs, Customer Service, Retail, Social Media, Telecoms | Tagged , , , , , , , , , , , , | Leave a comment

How can virtual shopping work in real life?

I have often pondered what the retailer of the future may look like. The current struggle for most is to create an omnichannel where the online environment blends with the high street – allowing the ease of online retail with … Continue reading

Posted in Current Affairs, Customer Service, Retail, Technology | Tagged , , , , , , , , , , | Leave a comment

Shopping online is the new normal for retail

As we now head into February, Christmas is far enough behind for analysts to start crunching the data and describing what happened in the final quarter of 2013 – and in particular those final weeks where every retailer was hoping … Continue reading

Posted in Current Affairs, Innovation, Retail, Social Media | Tagged , , , , , , , , , , , , , | Leave a comment

Is the quality of customer experience more important than the product itself?

Here is a customer service quiz. Which leading retail Chairman recently said that the service you provide is more important that the product itself? His exact words were: “The company that provides the best relationship with the customer will win … Continue reading

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , | 1 Comment